Privacy Policy

1. Introduction

1.1 th888 ("we," "us," "our," or "the Platform") operates the online casino and sports betting platform accessible at th888.one. We are committed to protecting the privacy and personal data of all players, visitors, and users of the th888 platform (collectively, "you" or "the Player").

1.2 This Privacy Policy explains what personal data th888 collects, the purposes for which it is collected and processed, how it is stored and protected, with whom it may be shared, and the rights you have in relation to your personal data.

1.3 This Privacy Policy applies to all personal data collected through the th888 website, mobile platform, customer support channels, and any other interaction you have with th888. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

1.4 By registering an account on th888 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

2.1 Registration Data. When you create a th888 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and manage your account.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) regulations and to verify that you meet the minimum age requirement of 21 years, th888 collects copies of government-issued identification documents (such as a PhilSys ID, passport, driver's license, or UMID) and proof of address documents.

2.3 Financial Data. th888 collects information about your deposits and withdrawals, including your GCash number, PayMaya account, or bank account details (BPI, BDO, Metrobank) as necessary to process transactions. th888 does not store full card numbers or banking credentials — payment processing is handled by certified payment service providers.

2.4 Gaming Activity Data. th888 records your gaming history, including games played, wagers placed, wins and losses, session durations, and bonus usage. This data is used to operate the Platform, resolve disputes, and support responsible gaming monitoring.

2.5 Technical Data. th888 automatically collects technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.6 Communications Data. When you contact th888 customer support via live chat or email, we retain records of those communications to resolve your query and to improve our support services.

2.7 Responsible Gaming Data. If you use th888's responsible gaming tools — such as deposit limits, loss limits, cooling-off periods, or self-exclusion — we record these preferences and apply them to your account. This data is treated with the highest level of sensitivity.

3. How We Collect Your Data

3.1 th888 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or use responsible gaming tools;
• Automatically — through cookies, server logs, and similar technologies when you access and use the Platform;
• From third parties — from identity verification providers, payment processors, and fraud prevention services that th888 engages to operate the Platform securely and in compliance with applicable regulations.

4. How We Use Your Personal Data

4.1 th888 uses your personal data for the following purposes:

• To create, manage, and maintain your th888 account;
• To verify your identity and age in compliance with KYC and AML requirements;
• To process deposits, withdrawals, and other financial transactions;
• To provide access to games, promotions, and other Platform features;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To monitor gaming activity for responsible gaming purposes and to apply player-requested limits;
• To provide customer support and resolve disputes;
• To send you account-related communications, including transaction confirmations, security alerts, and policy updates;
• To send you promotional communications about th888 offers and bonuses, where you have consented to receive such communications;
• To comply with legal and regulatory obligations, including reporting requirements imposed by PAGCOR and other relevant authorities;
• To improve the Platform's performance, security, and user experience through analysis of aggregated, anonymised data.

4.2 th888 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

5.1 th888 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations under the Terms and Conditions, including account management, payment processing, and game provision;
• Legal obligation — processing required to comply with applicable laws and regulations, including KYC, AML, and gaming regulations;
• Legitimate interests — processing for fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your privacy rights;
• Consent — processing for marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting [email protected].

6. Data Sharing and Disclosure

6.1 th888 does not sell, rent, or trade your personal data to third parties for marketing purposes. th888 may share your personal data with the following categories of third parties, strictly as necessary to operate the Platform:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and their respective processing partners, to facilitate deposits and withdrawals;
• Identity verification providers — third-party KYC and AML compliance services engaged by th888 to verify player identities and screen for sanctions;
• IT and security service providers — cloud hosting, cybersecurity, and fraud detection providers engaged by th888 under strict data processing agreements;
• Regulatory authorities — PAGCOR and other relevant Philippine government agencies, where disclosure is required by law or regulatory obligation;
• Law enforcement — where th888 is legally required to disclose information in connection with a criminal investigation or court order.

6.2 All third-party service providers engaged by th888 are contractually required to process personal data only for the purposes specified by th888 and to maintain appropriate security measures.

6.3 th888 does not transfer personal data outside the Philippines except where necessary to engage internationally-based service providers, in which case appropriate data transfer safeguards are applied.

7. Cookies and Tracking Technologies

7.1 th888 uses cookies and similar tracking technologies to operate the Platform. Cookies are small text files stored on your device that help th888 recognise your browser, maintain your session, and remember your preferences.

7.2 th888 uses the following categories of cookies:

• Strictly necessary cookies — required for the Platform to function, including session management and security tokens. These cannot be disabled;
• Performance cookies — used to collect anonymised data about how players use the Platform, to help th888 improve performance and identify technical issues;
• Functional cookies — used to remember your preferences, such as language settings and responsible gaming limits.

7.3 th888 does not use third-party advertising or tracking cookies. You can manage or delete cookies through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the Platform.

8. Data Retention

8.1 th888 retains your personal data for as long as your account is active and for a period of five (5) years following account closure, in compliance with applicable AML and gaming regulations. KYC documentation may be retained for longer periods where required by law.

8.2 Gaming activity records are retained for a minimum of five (5) years to support dispute resolution and regulatory reporting obligations.

8.3 Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, th888 will securely delete or anonymise the data.

9. Data Security

9.1 th888 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and th888's servers;
• Encrypted storage of sensitive personal data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing;
• Intrusion detection and real-time security monitoring;
• Segregation of player funds from operational accounts.

9.2 In the event of a personal data breach that poses a risk to your rights and freedoms, th888 will notify you and relevant regulatory authorities in accordance with applicable law.

10. Your Data Rights

10.1 Subject to applicable law, you have the following rights in relation to your personal data held by th888:

• Right of access — you may request a copy of the personal data th888 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to restriction — you may request that th888 restrict processing of your personal data in certain circumstances;
• Right to data portability — you may request a copy of your personal data in a structured, machine-readable format;
• Right to object — you may object to processing of your personal data based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, please contact th888 at [email protected]. th888 will respond to all data subject requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, in which case th888 will notify you of the extension and the reasons for it.

10.3 th888 may need to verify your identity before processing a data subject request. You will not be charged a fee for exercising your data rights unless your request is manifestly unfounded or excessive.

11. Children's Privacy

11.1 th888 is strictly for players aged 21 years and above. th888 does not knowingly collect personal data from individuals under the age of 21. If th888 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all data will be deleted, and any balance will be forfeited in accordance with our Terms and Conditions.

11.2 If you believe that a minor has registered an account on th888, please contact us immediately at [email protected] so that we can take appropriate action.

12. Third-Party Links

12.1 The th888 Platform does not contain links to third-party websites. This Privacy Policy applies solely to personal data collected and processed by th888 through the th888 Platform. th888 accepts no responsibility for the privacy practices of any third-party services you may access independently.

13. Changes to This Privacy Policy

13.1 th888 reserves the right to update this Privacy Policy at any time. Where changes are material, th888 will notify registered players via the email address on file at least fourteen (14) days before the updated policy takes effect.

13.2 The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or th888's handling of your personal data, please contact our Data Protection team: